Usman Khalid

I am a hybrid Solutions Consultant and Product Manager with a strong foundation in delivering strategic IT solutions, client engagement, and product lifecycle ownership. At OpenText, I lead solution design and product enhancements across Monitoring/Observability and ITSM platforms, aligning business goals with technical delivery. I collaborate closely with cross-functional teams to shape product roadmaps, define requirements, and support go-to-market initiatives. My expertise spans AWS, observability tools, IT service management platforms, and automation, enabling me to bridge the gap between customer needs and scalable solutions.

Experience

Education

Personal Projects

AWS Cloud Resume Challenge (This online CV/Resume)

This website is stored in AWS S3 and utilises a CloudFront distribution to serve the website globally. The domain name for the website was acquired from AWS Route53. The SSL certificate for it was obtained from Amazon Certificate Manager and the domain was configured in Route53

I used the AWS DynamoDB to create and deploy a DynamoDB table and item within the table. This table was created to store the website visit count.

I created a Lambda function in Python which updates the view count value in the DynamoDB table item I created. I also created a JavaScript function which calls the Lambda function URL which then triggers it to do the update and retrieve the latest value.

CI/CD for the front end. My GitHub repo stores the website code and is the source for the pipeline created in GitHub Actions. Once a change is made and pushed into Git, the pipeline will retreive the new files and then deploy them to S3.

• HTML,CSS,Javascipt
• Python
• AWS (S3, DynamoDB, IAM, CloudFront, Route53, Certificate Manager, Lambda)
• GitHub & GitHub Actions
• Terraform

Sami3 - Arabic Podcast Discovery Platform - Product Management Project

Led end-to-end product management for Sami3, a mobile-first Arabic podcast discovery platform, addressing key user pain points such as dialect relevance and content fragmentation to enhance user retention.

Conducted comprehensive multi-region user research and persona analysis to inform data-driven prioritisation of features and define the MVP scope using MoSCoW methodology.

Designed and delivered personalised content filters and a creator submission portal, increasing user engagement and boosting repeat app usage.

Applied iterative agile delivery and cross-cultural design thinking principles to continuously refine the product, achieving measurable improvements in user satisfaction and market fit.

Collaborated with UX and engineering teams to translate complex user requirements into clear user stories and acceptance criteria, accelerating development velocity.

Leveraged product analytics to track KPIs such as active users and content consumption, driving strategic roadmap decisions that aligned with user needs and business goals.

Skills

Interests

In my free time, I am deeply engaged in various activities that enrich both my personal and professional life. I have a passion for Brazilian Jiu-Jitsu, which not only keeps me physically fit but also instils discipline and perseverance. Additionally, I am dedicated to learning Arabic, which enhances my communication skills and cultural understanding

Volunteering at the local community centre allows me to give back and support those in need. I also actively help organise fundraisers and events at the local community centre, fostering a sense of unity and providing an enjoyable experience for all participants. These activities reflect my commitment to continuous learning, community and teamwork.

Certifications